RETURNS & Shipping
Returns & Shipping Policy
We want you to be 100% happy with your online purchase from the DEMKIW Boutique. If for some reason your purchase is not quite right, we offer FULL REFUNDS to online customers providing the following conditions are met:
1. Items are returned within 30 days of purchase. If 30 days have gone by since your purchase; unfortunately we can’t offer you a refund or exchange.
2. Items are in brand new, saleable condition, with all original tags and packaging intact;
3. Items have not been worn, damaged or washed.
4. Items are not a "Sale" or "Flash Sale" item which has been discounted to the value of 35% or more of their original retail price, or items not marked ‘final reduction’. Sale items that have not been discounted by this amount may be returned.
5. Items marked "WAREHOUSE SALE" or "ARCHIVE SAMPLE" can not be refunded. All sales are final, but they can be exchanged for another style if available and or a credit note to be used over the next 12 months.
These "WAREHOUSE' OR "ARCHIVE SALE" items must be returned within 7 days for the exchange or credit note to apply. These heavily discounted items are either last chance sizes or archive samples which are one of a kind.
6. Items marked purchased on demand for 15% may be returned for a full refund & you have 30 days from the date of dispatch. ON DEMAND items which have any further discounts applied & the discount or promotion is equal to or more than 35% can only be returned for an exchange or credit note for 12 months for use in our store - online or our boutique.
The DEMKIW Boutique reserves the right to refuse to provide refunds if any of the above conditions are not adequately met. This will be at our sole discretion.
All refunds will be processed to the credit card, which the order was placed with. We cannot provide refunds by any other method, or to a different card. We do not offer refunds for purchases made in store.
Online customers are also welcome to exchange items, within 30 days of purchase. Simply email firstname.lastname@example.org and include order number for proof of purchase.
We make every attempt to ensure that all returns are processed within 48 hours of receipt. However, during busy periods such as sales or over Christmas, the processing of returns may be slightly delayed, so we ask for your patience.
On Demand products:
Enable you to receive 15% off to pre-order products, and will be advised delivery dates to expect your pre-order. Your 30 day Returns Policy starts when your item is shipped to you.
Delivery dates & Covid-19 - Government store closures. Please note if the Government enforces closures or restrictions which impact our "Australian" made or international products being manufactured, the delivery dates will change in accordance with these restrictions & lockdowns.
We offer Click and collect, but this is unavailable during government imposed restrictions (Stage 4).
We offer non-contact delivery via Sendle for all orders NOT requested for Express Post. Please note Sendle can not deliver to a P.O Box. Please ensure you advise in the notes a safe place to leave. Or if you want delivered to a P.O Box please select Express Post.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We reserve the right to refuse to accept returns if they are not made within the specified 30-day timeframe, if they are not in the required return condition or if our return process is not correctly followed and this cannot be remedied, for whatever reason.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately "sale items" which includes "FLASH SALE" items that have been discounted to the value of 40% or more of their original retail price can not be returned/exchanged or refunded.
"Flash Sale" items may be authorised for a credit note if the terms of the flash sale list this.
"WAREHOUSE' OR "ARCHIVE SALE" items must be returned within 7 days for the exchange or credit note to apply. These heavily discounted items are either last chance sizes or archive samples which are one of a kind.
Faulty Items (if applicable)
We take pride in the quality of our pieces, and garments are always inspected for defects before they are shipped. If you believe that your item is faulty, please contact us at firstname.lastname@example.org.
Items will only be deemed as faulty if they have some fault (not caused by you), have been wrongly described, are different to the goods that you ordered, do not do what they are supposed to do or have defects that were not obvious or that we did not adequately bring to your attention before purchase.
We reserve the right to refuse to accept faulty returns, if your item does not fit within our definition of faulty, or if we reasonably suspect that you may have caused some fault to the item.
To return your product, you will simply need to email email@example.com, your information to approve the return. We love the environment so prefer to communicate digitally rather than printed paper. Please contact Customercare@demkiw.com for this return process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please send items back with signature on delivery to ensure they are received safely by us.
If you are shipping an item, please use a trackable shipping service or purchasing shipping insurance. Please ensure you use "signature" on delivery for your return. We will not accept responsibility for returns not received; you are liable for your parcel until it reaches us safely. No refund or exchange can be processed until we receive the parcel safely.
If you are an international customer, please use an insured carrier service with tracking, as we will not be liable for items not received.